We have taken adequate measures aimed at protecting the personal information entrusted and disclosed to us. This policy (“Policy”) is framed to inform you about the privacy practices followed and the manner in which the Company collects, uses, discloses, stores, secures, and disposes of your personal information and sensitive personal data or information.
You are requested to go through the contents herein. If you do not agree with the practices mentioned, you may opt out of using this website or our services. However, your continued browsing/usage of this website shall be deemed as your acceptance of the Policy.

Definitions

“Company” shall mean TradeUcare Forex Private Limited having its Registered Office at
#3035, Ground Floor, 14th Cross, 6th Main, Banashankari 2nd Stage, B Sk II Stage, Bangalore, Bangalore South, Karnataka, India – 560070.
In the context of this Policy, the terms “we”, “us”, and “Company” are used interchangeably.

“Data” means a representation of information, facts, concepts, opinions or instructions in a manner suitable for communication, interpretation or processing, either manually or by automated means.

“Person” includes—
(a) an individual;
(b) a Hindu Undivided Family;
(c) a company;
(d) a firm;
(e) an association of persons or a body of individuals, whether incorporated or not;
(f) the State; and
(g) every artificial juristic person not falling within any of the preceding sub-clauses.

“Personal Data” or “Personal Information” means any data or information which allows the user to be identified directly or indirectly and shall include “Sensitive Personal Data or Information.”
However, any personal data or information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005, or any other law in force, shall not be regarded as sensitive personal data or information for the purposes of this Policy.

“Processing”, in relation to personal data or information, means any automated operation or set of operations performed on personal data. It may include operations such as collection, recording, organisation, structuring, storage, adaptation, alteration, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure, or destruction.

“Publicly Available Information” shall mean any user information or data which the Company reasonably believes is lawfully available in the public domain.
All other data not considered publicly available shall be treated as Non-Publicly Available Information under this Policy.

“Sensitive Personal Data or Information” of a user includes such personal details relating to:

• Financial information such as bank account, credit card, debit card, or other payment instrument details.
• Medical records and history.
• Biometric information.
• Other government-issued identification numbers such as country identification.

“User” shall refer to any persons using the Company’s services or website. The terms “you” and “customer” are used interchangeably in this Policy.

We may collect information about you in a variety of ways. The information we collect via the Website depends on the content and materials you use, and may include:

Personal Data

Demographic and other personally identifiable information (such as your name, phone number, and email address) that you voluntarily provide when participating in various activities related to the Website, such as chat, posting messages in comment sections or forums, liking posts, sending feedback, and responding to surveys.

If you choose to share data about yourself via your profile, online chat, or other interactive areas of the Website, please note that all data disclosed in these areas is public and accessible to anyone who accesses the Website.

Derivative Data

Information our servers automatically collect when you access the Website, such as native actions integral to the Website (e.g., liking, re-blogging, replying to a post), as well as other interactions with the Website and other users via server log files.

Financial Data

Financial information such as data related to your payment method that we may collect when you purchase, order, return, exchange, or request information about our services via the Website.

We store only very limited, if any, financial information that we collect. All other financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for questions or concerns.

Data from Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

The Company collects and uses financial and other personal information from the user. This information is collected and used for specific business purposes, or other related purposes designated by the Company, or for lawful purposes to comply with applicable laws and regulations.

The Company shall not divulge any personal information collected from the customer for cross-selling or any other purpose outside the Company. The authenticity of the personal information provided by the customer shall not be the responsibility of the Company.

The processing of the data may be done by us, or for us, in relation to any of the following purposes:

• To ensure that our customer accounts are well-managed.
• To provide requested information and statements about your account(s).
• To resolve complaints and enquiries.
• To administer, manage, evaluate, and improve our services related to your account, products, and services availed or proposed to be availed.
• To personalize your experience by presenting products and offers tailored to you.
• To keep you informed about the products and services you hold with us and to send information about other products or services (including those of our subsidiaries or joint ventures) which may be of interest to you.
• To comply with RBI and other regulatory obligations, including reporting duties to prevent, detect, investigate, and prosecute fraud, money laundering, and other crimes. The Company may record CCTV footage when you visit our branch or ATM.
• To assess your applications and carry out fraud, money laundering, identity screening, and other mandatory regulatory checks.
• To monitor and record communications, including phone calls, to further improve our services.
• To share information with relevant authorities, including RBI, Income Tax Department, credit reference agencies, fraud prevention agencies, and both Indian and overseas regulators and authorities.
• To share your information with our partners and service providers. When we ask for your consent, we will provide detailed information on how your data will be used.
• For internal business purposes such as data analysis, audits, and developing or improving our products and services.

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe that releasing information about you is necessary to respond to legal processes, investigate or remedy potential violations of our policies, or protect the rights, property, and safety of others, we may share your information as permitted or required by applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer support, and marketing assistance.

Marketing Communications

With your consent—or where legally permitted—we may share your information with third parties for marketing purposes. You may withdraw this consent at any time.

Third-Party Advertisers

We may engage third-party advertising companies to display ads when you visit the Website. These companies may use cookies and related technologies to collect data about your visits to this and other websites in order to serve advertisements about products and services of interest to you.

Affiliates

We may share your information with our affiliates. In such cases, we will require them to honor this Privacy Policy. Affiliates include our parent company, subsidiaries, joint venture partners, or any entities under common control with us.

Business Partners

We may share your information with business partners to offer you specific products, services, or promotions.

Please note: We are not responsible for the actions of third parties with whom you choose to share personal or sensitive information. We do not control third-party solicitations. If you no longer wish to receive communications, emails, or other correspondence from third parties, it is your responsibility to contact them directly.

Cookies

TradeUcare Forex Private Limited digital platforms use various third-party analytical tools. These tools use cookies, which are downloaded to your device when you visit a website, to provide a personalized browsing experience. Cookies help remember your preferences and settings, enhance functionality, and analyze site operations.

These cookies collect aggregated and anonymous information, such as page visit frequency. By using our website, users agree to the use of such cookies on their devices. Users can disable or delete cookies by adjusting their browser/device settings. TradeUcare Forex Private Limited is not responsible for cookies placed on user devices by other websites or the data collected by them.

Security of Your Information

The security of your personal information is a top priority. We maintain physical, electronic, and procedural safeguards in compliance with applicable laws to protect it from misuse, loss, unauthorized access, modification, or disclosure.

Our systems employ standard encryption protocols during data transmission. We ensure that our employees and affiliates respect and uphold the confidentiality of your personal information.

How TUC Uses and Shares Personally Identifiable Information

At TradeUcare Forex (TUC), we use your personal information and information from other sources to provide services, for administration, customer support, and to tailor content, services, and advertising to your interests. Your data may be shared with service providers and agents as needed for these purposes.

We may retain your information for a reasonable duration. Personal data may also be disclosed to comply with legal or regulatory obligations.

When you visit our site, we may log your IP address—a unique identifier for your computer or access device. If you are visiting from outside India, please note that accessing our site may involve cross-border data transfer, and by using our services, you consent to such transfer.

If you provide us with information about another individual, you confirm you have authority to act on their behalf, including consent for processing their personal and sensitive data. You also confirm you have informed them of our identity and data use purposes.

We link to various third-party websites and display third-party ads. We are not responsible for the privacy policies or practices of these external sites or advertisers. Unless explicitly stated, we are not their agents nor authorized to make representations on their behalf.

In some cases, we may share your data with affiliates or partners to offer additional services. You have the right to opt out of such data transfers or use of your non-public personal data for unrelated purposes.

If sensitive data (e.g., related to health, religion, political beliefs, etc.) is collected, we will not transfer such data to third parties without your explicit consent.

Access

We respect your privacy rights. Upon request, and where permitted by law, we will share the personal information we hold about you. We aim to keep your data accurate—please notify us of any updates or corrections.

Data Retention

We will retain your information as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and regulatory requirements. Retention may extend to third-party systems where necessary for compliance.